Frequently asked questions

All questions and answers about sex dolls and perfectdoll.de

What is TPE and what is silicone?

Both materials are of very high quality and feel like real skin. TPE materials are more popular because they are easier to shape. Silicone, on the other hand, is more expensive, but can hardly be distinguished from real skin. In addition, details such as the face and intimate areas can be depicted almost photorealistically. Silicone dolls are, so to speak, the luxury version among sex dolls. However, this also has its price.

Which manufacturer do the Perfectdoll products come from?

We only work with certified dealers. No Cheap goods from Amazon, Aliexpress etc. If you discover a noticeably cheap sex doll in an online shop, 99% of the time it is a fake or inferior product from the black market. Check out our guide on the topic Fakedolls

Our entire range complies with European safety standards ®CE, ®EN71, ®MSDS and ®ROHS.

How long is the delivery time?

Since a doll is always made according to customer requirements and to order, production + shipping with quality control usually takes 4-8 weeks. This value can vary depending on the model, features and manufacturer.

In addition, a delay is very likely during Chinese special holidays.

If we have one Doll currently in stock the delivery times are of course significantly shorter.

I'm a first-time buyer, what should I pay attention to?

A lifelike sex doll is a fantastic investment. Before you order your dream doll, however, it is important to think about a few things in advance. Here you can find ours Top 4 things you should pay attention to before buying a sex doll.

Where is my doll made?

All of our sex dolls are made in China

How do I clean my doll?

Just take a look at our Care Instructions an

 

For detailed instructions, we recommend our “Sex Doll Cleaning Beginner’s Guide”.

How can I configure my doll?

With us you can customize your doll individually. Please let us know if you have a special request and cannot find it on the website.

Simply choose a doll you like and scroll down a bit, here you will find the customization options. If you need help, just let us know and we will respond as quickly as possible.

How do I get my money back if I'm dissatisfied?

Customer service is extremely important to us. In contrast to many other providers, with us you receive a guarantee that the doll will be undamaged. If there is a defect upon receipt, contact us within 24 hours and we will either repair or replace the doll depending on the degree of defect.

All of our dolls go through one strict process to ensure quality. We try to keep defects as low as possible, but unfortunately we can never completely rule them out.

Can people visit your showroom?

Our showroom near Karlsruhe can be visited. Please contact us to arrange an appointment.

Can my doll also be delivered to a packing station?

Unfortunately, we cannot deliver to a DHL packing station because the compartments are too small for our dolls. It's best to look where one is UPS pickup station is near you. You can then enter the address as the delivery address and we will deliver your doll there very easily. After they arrive, you can easily pick them up there.

What is the difference between fixed and replaceable vaginas?

The built-in vagina is firmly installed in the doll. The interchangeable vagina is a Fleshlight-like structure that you can insert into the doll and remove again.

Now what is better? Many of our customers prefer the permanently installed vagina because it looks more realistic. However, the cleaning is a little more extensive. In this case, we recommend using a condom to keep the effort as low as possible.

So if you like realism, the built-in vagina is the best decision. If you prefer something that is quick and easy to clean, we recommend the replaceable vagina.

Lubricant-free vagina, what is that?

With the lubricant-free vagina option, you no longer need lubricant. Just a little bit of water is enough to get the vagina ready. The option works for both the built-in and replaceable vaginas.

 

Do you want to know more? Take a look in the Video section .

What is the difference between "standing" and "not standing"?

Since most dolls are made of delicate and elastic TPE, they can only stand for a limited period of time without help. The feet are not designed to support the entire weight of the doll.

For this reason there is the “Freestanding” option, where there are 3 metal screws installed in each of the feet to make it easier for your doll to stand. We would be happy to book this option for you free of charge.

How does the moan function work?

Many of our partners now offer a heating and groaning function. Whenever these are available, you will find them in the selection menu on the product page.

 

Groan function: A device measuring approximately 5-7 cm in size that is placed in the doll's back allows her to moan with pleasure when certain things are touched. These erogenous zones are located, for example, on your breasts or vagina. To turn off the moaning function, you can either press a button or remove the device from the doll. You can find more information in our Groan function beginner's guide.

How does the heating function work?

Many of our partners now offer one built-in heating function at. Through an almost With the invisible connection on the neck of your doll, you can bring her to body temperature using the included adapter. A warm doll not only increases desire, but also conveys an extremely realistic feeling during sex and caressing. Plug it in, wait and you're done. You can find further information in our Sexdoll heating function beginner's guide.

What is the robot function?

The robot function is an exclusive function offered by the manufacturer SE Doll.

Thanks to a small, approx. 3kg motor inside the doll, it can move automatically. The function is controlled via a remote control with which the intensity of the movement can be adjusted over 3 levels.

To use the function, the doll must be connected to the power supply using the cable provided. However, the doll also works without electricity and can be used without restrictions.

Click HERE to see a sex robot in action.

What is the sucking vagina?

The sucking vagina is currently offered by various manufacturers for both TPE and silicone dolls.

A small motor creates a negative pressure in the vagina that feels absolutely fantastic for your penis. Have you always wanted to know what it's like when the vagina hugs your penis tightly during a female orgasm? Then the automatically sucking vagina is perfect for you.

To use the function, the doll must be connected to the power supply using the cable provided. However, the doll can also be used without any restrictions and the function can be deactivated. The sucking vagina works not with a replaceable vagina.

Click HERE to see the sucking vagina in action.

 

You can also find more information here -> Sucking Vagina Beginner's Guide

What is the Super Realism Effect?

Thanks to the super realism effect, details on the face and body can be displayed almost photorealistically. Small freckles, skin pores or veins under the skin. Bikini stripes are also possible. Without this effect, the doll's skin is very smooth and would look less realistic.

 

This is a permanent “body painting” that is applied to the doll’s skin. You should therefore be more careful when caring for it and only use mild washing gel.

What is the Top Sino Upgrade, the R+S Effect etc.?

S effect

The S-effect is the first stage of a lifelike body painting from the manufacturer Sino Doll. The S-effect makes the doll much more realistic and the skin already has the first features of real human skin

 

R+S effect

The R+S effect is the next level on the realism scale. The R+S effect makes it possible to give the doll an almost human-like skin appearance. These include small veins and realistically designed skin pores.

 

Top Sino upgrade

The Top Sino Upgrade takes your Sino Doll to a whole new level. All current innovations, as well as the famous RRS effect, are part of this fantastic upgrade. There is currently no provider that can offer a better and more realistic experience for a doll.

These options are included:

- Hip joint

– Exclusive RRS effect for the skin

– Base without visible bolts

– Moving eyes

– Realistic tongue

– Movable jaw

– Implanted eyebrows

– Finger joints

- and much more.

 

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What is “Automatic Breathing”?
The “Automatic Breathing” function is currently offered exclusively by the manufacturer WMDoll. With this function, an electronic device is installed in the doll's chest, which simulates human breathing. The chest rises and falls like a real person.

This feature makes your doll even more realistic! Breathing can be activated and deactivated at any time using a button on the side of the doll. The battery is also charged here. Be sure to watch our video about it in the Video section

Do I have to pay customs costs?

When you order from Perfectdoll, you have to save Pay customs or other import costs. We cover 100% of all fees incurred, all you have to do is wait comfortably on the sofa at home.

 

Please note that for countries outside the EU, local VAT may apply. This particularly applies to Switzerland.

Why are some sex dolls much cheaper on other sites?

With the increasing popularity of lifelike sex dolls, the market has also changed significantly. In addition to our high-quality models, there are now also a lot of plagiarisms and cheap copies. These are usually manufactured extremely cheaply using dubious methods and can even be harmful to your health. So don't be fooled by supposedly original images. Here you can find out how How to distinguish real sex dolls from fakes .

My doll is broken/damaged, what can I do?

Broken fingers? Loose joints? Cracks in the skin? Even the sturdiest doll can suffer minor or major injuries at some point. No matter what the damage is, we have a certified service partner at our side who will repair your doll easily. Of course with a cost estimate.

If there are small tears or cuts in the skin, our help will help you Sex doll repair tutoriall.

What is the best way to store a sex doll?

A lifelike sex doll should always be stored properly so that you can have fun with it for a long time and it does not suffer any damage. Check out our article on how to Sex doll is best stored at home.

How does installment payment work?

With Klarna, we have a reputable provider for installment payments on our side. The company is one of the largest payment service providers in the world and is based in the EU. In addition, with Klarna you receive 100% buyer protection, similar to Paypal. You can choose the rates completely freely and are therefore incredibly flexible.

 

Please note, however, that Klarna carries out a credit check directly when ordering and can therefore refuse to pay in installments. Unfortunately, we have no influence on this decision.

 

Here you can find more information Klarna.

How can I dispose of an old doll?

If you purchase a new doll from our range, we will of course be happy to dispose of your old doll if desired. Simply contact us and we will arrange everything else. Disposal usually costs between €60 and €120, depending on the size and weight of the doll.