Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day,

– on which you or a third party named by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;

– on which you or a third party named by you, other than the carrier, have taken possession of the last goods, provided that you have ordered multiple goods as part of a single order and these are delivered separately;

– on which you or a third party named by you, other than the carrier, have taken or has taken possession of the last partial shipment or the last piece, in the event that you have ordered goods which are delivered in multiple partial shipments or pieces;

To exercise your right of withdrawal, you must (perfectdoll.de, Opelstr. 8a, 76135, St. Leon-Rot, Email address: info@perfectdoll.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model revocation form for this purpose, which is however not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning goods that can be sent as a parcel as well as the direct cost of returning goods that cannot be sent as a parcel.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
– for the supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if, due to their nature, they have been inextricably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed pack if the seal has been removed after delivery.

Order change or cancellation

Order processing begins immediately after you place your order. Therefore, please make sure your order is correct before clicking the “Submit” button. If we have already begun processing your order and you still wish to cancel it, you will be charged a cancellation fee of 25% for your canceled orders. This amount will be deducted from your refund. We reserve the right to refuse cancellations on a case-by-case basis in accordance with Section 312g(2), Sentence 1 of the German Civil Code (BGB).

However, you will not be charged any fees for adding items, modifying items, or canceling your order at any time prior to the processing of the order. An order can no longer be changed or canceled after it has been shipped.

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Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

– To perfectdoll.de, Opelstr. 8a, 76135 St. Leon-Rot, email address: info@perfectdoll.de :

– Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name(s) of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
– Date

(*) Delete as applicable.